Important Update on Your Preorder

Dear Valued Customers,

First and foremost, we sincerely appreciate your support and trust in us. Your business means a lot, and we are committed to providing the best possible service.

As many of you may be aware, the recent 25% tariff on goods imported from the U.S. has significantly impacted pricing and product availability, especially for trading cards and video games. Unfortunately, these external challenges have affected our inventory for the upcoming Pokémon TCG: Journey Together expansion.

Our Commitment to You

At VTR, we firmly stand by our promise: all preorders will be honored at the original price—even if it means absorbing the increased costs ourselves. We believe in fairness and transparency and will always prioritize our customers.

Allocation Challenges & Your Options

Due to the reduced supply from our distributors, we regret to inform you that we will not have enough inventory to fulfill all preorders immediately. We understand this is frustrating, so we are offering two solutions:

1️⃣ First-Come, First-Served Fulfillment – Orders will be processed in the order they were received. Any remaining orders will be fulfilled as soon as we can source additional inventory.

2️⃣ Full Refund Option – If you prefer not to wait, you may cancel all or part of your preorder for a refund—no questions asked. As a token of our appreciation for your patience and support, we will also send you a $10 eGift Card to use on any future purchase with us.

We truly appreciate your patience and understanding as we navigate this unexpected situation. Please know that we are actively working to secure more stock and will update you as soon as possible.

If you have any questions or wish to adjust your preorder, please don’t hesitate to contact us at 416-562-4948 or via email.

Thank you for being a valued part of our community. We appreciate your support!

Best regards,
VTR Team