Please read before purchasing. All pre-orders are subject to the terms stated below. By placing a pre-order with us, you understand and agree to these terms. 

Our Promise

At VTRGaming, all preorder prices are guaranteed, even if the price or the cost to obtain inventory increases after release! Additionally, in the event that our selling price is reduced within 7 days of the release date, you will also be eligible to receive the difference back as store credit (within 30 days from the release date)! 

At this time, all pre-orders must be paid in full to ensure reservation of the product. Preorders do not qualify for price match or discounts.

Fulfillment Process

Orders will be shipped before or around release day, unless there are unforeseen delays, higher than expected volume, or other external events outside our control. For high-demand items, sometimes delays are to be expected while we work hard to secure inventory for you. Please note, although infrequent, release dates are subject to change as determined by the manufacturer. For updates on releases and status trackers, please refer to our website www.vtrgaming.ca.

***Important: Orders containing both in-stock and pre-order items will be shipped together when everything becomes available! If you require an item urgently please contact us at 416-562-4948 or place orders for in-stock items separately.

Cancellations

A cancellation fee of 5% of the total order value will be assessed for any cancellations that is "initiated by the customer" prior to shipping. This is to cover non-refundable transaction fees originally charged by the processing company when orders are placed, as well as any other transaction costs associated with managing the cancellation. 

High Demand/Limited Edition products

High demand products may be subject to quantity limits per customer. Any orders exceeding specified quantity limits may have the entire order or extra quantities cancelled. 

We will honor and lock in the price you paid for preorders and will fulfill all orders as long as we are able to obtain the inventory within a reasonable amount of time. Please note certain items such as trading cards rely on allocations from our suppliers - which may change any time up to the release date. In the rare event that a distributor short stocks a product or reduce our allocations, your order may be delayed while we make our best efforts to get the product into the hands of the community. As a last resort, we may be forced to reduce the quantities in your order. In which case, you will be refunded for the adjustments.

Although not taken lightly, we reserve the right to cancel or adjust pre-orders at any time for any reason, in which case you will be refunded in full for the change. 

This policy may be updated from time to time based on market conditions without notice.