Pre-Order Policy

Pre-Order Policy - please read before purchasing.

All orders will be shipped before or on release day, unless there are unforeseen delays with distribution or other events. We will make our best effort to get items to you around release date.

At this time, all pre-orders must be paid in full to ensure reservation. You can cancel preorders and receive full refund at any time up to one month before release date, otherwise a restock fee of 10% will be assessed.

Orders containing both in-stock and pre-order items will be shipped separately if the value split exceeds CAD$45 (our free shipping threshold) for both categories. Otherwise your orders will be shipped together when everything becomes available. If you require an item urgently please contact us at 416-562-4948 or place orders for in-stock items separately.

We reserve the right to cancel pre-orders at any time, in which case you will be refunded in full. This policy may be updated from time to time based on market conditions.

High Demand/Limited Edition products

We will usually conduct staggered roll-outs of high demand products to allow more customers to order and to make sure we have enough supply for everyone. These items are usually also subject to quantity limits per customer. Any orders exceeding quantity limits will have the entire order or extra quantities cancelled.

We will honor and lock in the price you paid for preorders and will fulfill all orders as long as we are able to obtain the inventory. Please note certain items such as trading cards rely on allocations from our suppliers - which may change any time up to the release date. In the rare event that a distributor short stocks a product or reduce our allocations, your order may be delayed while we make our best efforts to obtain the inventory. As a last resort, we may be forced to cancel or reduce the quantities in your order. In which case, you will be refunded for the adjustments.