Welcome to Our Loyalty Program! 

Earn 2 points per $1 spent, redeem for discounts on future purchases.

 

Terms & Conditions

Last Updated: June 2026

VTRGaming is proud to offer the VTR Rewards Program ("Program") to our customers online and in store. By participating in the Program, you agree to these Terms & Conditions. VTRGaming reserves the right to modify, suspend, or terminate the Program at any time.

1. Eligibility

• Participation in the Program is free.
• Customers must have an active customer account to earn and redeem points.
• By enrolling in the Program, you agree to these Terms & Conditions and any applicable policies.

2. Earning Points

• Members earn 2 points for every $1 CAD spent on eligible merchandise purchases.
• Points are calculated based on the purchase subtotal after discounts, store credit or trade-ins and before taxes, shipping fees, duties, and other charges.
• Points are earned when a customer provides their email address or account details at the time of purchase in-store, or logs into their account when shopping online.
• In-store purchases must be associated with a valid rewards account at the time of transaction in order to earn points. Points cannot be added retroactively if an account was not provided at checkout.
• Points are only awarded at the time of purchase and cannot be added, adjusted, or retroactively applied after the transaction is completed.
• Points are generally awarded after an order has been completed and may take up to 48 hours to appear in your account.
• Certain products, services, promotions, or transactions may be excluded from earning points at VTRGaming's discretion.

3. Redeeming Points

• Members may redeem 100 points for $1 CAD in rewards.
• Points may only be redeemed through an eligible customer account.
• Points have no cash value and cannot be redeemed for cash.
• Points may not be sold, transferred, exchanged, or assigned to another customer or account.
• Rewards cannot be applied to previous purchases.

4. Exclusions

Unless otherwise stated:

• Points are not earned on taxes, shipping charges, duties, or fees.
• Points are not earned on gift card purchases.
• Points may not be redeemed toward the purchase of gift cards.
• Certain limited-edition, promotional, clearance, or special-order items may be excluded from earning or redeeming points as per VTRGaming's discretion.

5. Returns, Refunds & Cancellations

• If an order is refunded, returned, cancelled, or otherwise reversed, any points earned from that transaction may be removed from the account.
• If points were redeemed on an order that is later refunded or cancelled, VTRGaming reserves the right to adjust the member's point balance accordingly.
• Abuse of return policies for the purpose of generating rewards may result in account suspension or termination.

6. Account Responsibility

• Members are responsible for maintaining accurate account information.
• Customers should immediately notify VTRGaming of any suspected unauthorized account activity.
• VTRGaming is not responsible for lost rewards resulting from incorrect customer information or unauthorized access to an account.

7. Point Expiration

• Points expire 12 months (1 year) after the date they are earned.
• Expired points are automatically removed from the account and cannot be reinstated.
  
• VTRGaming reserves the right to modify point expiration policies in the future. Any such changes will be communicated through the website or Program page.

8. Program Changes

VTRGaming reserves the right to:

• Modify earning rates, redemption rates, rewards, benefits, or eligibility requirements.
• Add or remove rewards.
• Suspend, restrict, or terminate the Program.
• Correct errors related to point balances, rewards, or account activity.

Changes may be made at any time without prior notice unless otherwise required by applicable law.

9. Fraud, Abuse & Misuse

VTRGaming may suspend or terminate participation in the Program if it determines that a member has:

• Created multiple accounts to obtain additional rewards.
• Manipulated or attempted to manipulate the Program.
• Provided false information.
• Engaged in fraudulent, abusive, deceptive, or suspicious activity.
• Violated these Terms & Conditions.

Any points or rewards obtained through such activities may be revoked without compensation.

10. Third-Party Rewards Platform

The Program is powered and administered through a third-party rewards platform.

By participating in the Program, customers acknowledge that certain account information, transaction data, and reward activity may be processed by the third-party platform in accordance with its own terms of service and privacy policies.

While VTRGaming determines the rules and benefits of the Program, certain aspects of point tracking, reward issuance, account management, and Program functionality are provided by the third-party platform.

VTRGaming is not responsible for service interruptions, technical issues, delays, data processing errors, or other issues arising from the operation of the third-party platform. Point balances and reward activity are subject to the records maintained by the platform and may be adjusted if discrepancies are identified.

11. Limitation of Liability

• VTRGaming makes no warranties regarding the availability or operation of the Program and is provided on an "As-Is" basis.
• VTRGaming is not liable for technical failures, system outages, unauthorized access, delays, or errors affecting participation in the Program.
• VTRGaming's decisions regarding point balances, eligibility, and reward redemption shall be final.

12. Privacy

Information collected through participation in the Program is subject to VTRGaming's Privacy Policy and may also be subject to the privacy practices of third-party service providers involved in administering the Program.

13. Referral Rewards

• Customers may earn referral rewards through eligible referral activity as defined by the Program.
• Referral rewards are issued as discount coupons or store credit codes, not points unless otherwise stated.
• Referral coupons expire 6 months after issuance.
• Referral rewards are non-transferable, have no cash value, and may only be used once unless otherwise stated.
• Referral rewards may not be combined with certain promotions unless explicitly allowed.
• VTRGaming reserves the right to withhold or cancel referral rewards in cases of suspected fraud, abuse, or system manipulation.

14. Contact Information

For questions regarding the VTR Rewards Program, please contact VTRGaming at info@vtrgaming.ca.