Hi Everyone, Happy Holidays!

Firstly, a big Thank You for shopping with us this holiday season and we appreciate your patience as we work hard to get everyone's orders out! 

We are here to help make your holiday shopping as stress free as possible. At our current capacity, we expect to process most online orders by Dec 19th. We will also remain open during the holidays and will offer local delivery service to get items into your hands for Christmas! Additionally, our holiday discounts will run until Dec 25th!

Important Dates:

• Christmas shipping cutoff across all platforms (Best estimates according to our courier network): Within Canada - orders placed before Dec 19th; To US - Orders placed before Dec 10th
• Mississauga location open Christmas Eve Dec 24th 11am-9pm; and Christmas Day Dec 25th 12pm-6pm for any last minute pick ups
• Most Phantasmal Flames Wave 2/MTG FF will start shipping Dec 15th 

If you need something urgently for Christmas, please call or text us at 416-562-4948 as soon as possible. We’ll do our best to get it to you on time, including offering free delivery or express upgrades whenever possible.

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A Message as We Close Out 2025

It’s hard to believe how quickly 2025 has flown by! We are grateful for the opportunity to serve both new and long-time members of our community this year. As we continue to grow, we’ve listened to your feedback and are constantly refining our business to serve you better. This includes offering new and exciting product lines and updating our processes to increase efficiency. We’re excited to share lots of changes coming in 2026—stay tuned!

To the New Additions to Our Family – Pokémon Fans:

For many, our name may be new, but we’re proud to have grown quickly to become a strong part of the Pokémon community. We understand the challenges many have faced this year, including supply shortages and price fluctuations—we’ve navigated the same challenges ourselves. Our goal remains to be a reliable source for your favorite products, and our team will continue working hard to secure high-demand items at fair prices and within a reasonable timeframe.

We are committed to supporting the community by offering up to 90% of market value for singles trade-ins all year long and stocking as many products as we can to be your top source. We also offer low cost shipping and an excellent rewards program. While our shipping times haven't always been ideal this year, we’d like to reassure you with our preorder promises including our Pre-Order Price Protection as well as full refunds if your order have not been shipped out 14 days after release.

If you have any questions or need updates on your orders, please don’t hesitate to reach out—we’re here to help!

We wish everyone a happy and safe holiday season, and we can’t wait to see you again next year!

-VTRGaming Team